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Skinfix is the first clean and clinically active skincare brand that is tested, recommended (and personally used), by unbiased dermatologists to promote optimal skin barrier health.

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FAQs

About Skinfix

What makes Skinfix different?
Skinfix truly is the first clean, clinically active brand that stands behind our promise with clinical proof that our products work. We formulate powerful, non-irritating skincare with the goal of directly helping to heal, replenish and maintain the vital skin barrier. We use active ingredients at their clinically validated active levels so that they are effective at targeting each skin concern that we treat. That's the Skinfix difference.

What does "Clean" mean?
Clean for Skinfix means avoiding a long, evolving list of ingredients that are known to be toxic, controversial, irritating or potential skin allergens by our dermatologist community.

What does "clinically-active" mean?
Clinically-active for Skinfix means formulating products with active ingredients that can target skin concerns and promote skin barrier wellness. According to the FDA, an active ingredient is any component of a drug product intended to provide therapeutic and pharmacological activity in direct effect to a treatment. Skinfix works with dermatologists and holistic chemists to identify key combinations of clinically active ingredients that are safe and abide by strict medical, clinical protocols. The result is formulas that are not just “clinical”, but clinically proven.


SHIPPING, DELIVERY & RETURNS

Where can I purchase your products in Canada?
Canadian customers can purchase our Eczema+ products in select Sephora stores across Canada. Please contact your local Sephora store for inventory questions. You can also purchase our products online at Sephora.ca and Skinfix.com.

Where can I purchase your products in the United States?
American customers can purchase our products online at Sephora.com, QVC.com, and Skinfix.com.

Can I purchase your products internationally?
At this time, Skinfix will only ship to Canada and the United States. This website may be accessed from countries other than the United States or Canada. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. Please sign up for our newsletter to be notified about any distribution changes.

How long will my order take?
Shipping times start after the order leaves our warehouse. This process can take up to 48 hours. Depending on where you live, once picked up from our warehouse, your package will deliver dependant on the shipping options chosen at checkout. Unless you are otherwise notified by us, shipments will be made via ground delivery. All ship and delivery dates specified on our website are estimates and are subject to change. Skinfix is not responsible for delays by the shipper.

What forms of payment do you accept?
We accept Visa, Master Card, Discover, American Express, and PayPal.  

Can I cancel or change my order?
If you need to make a change or cancel an existing order, please contact info@skinfix.com for assistance as soon as possible. Please note that once an order has been processed by our warehouse, we are unable to change or cancel your order.

My order is missing. What do I do?
If you believe your package is missing, please email us at info@skinfix.com and we will start a trace with our delivery providers and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.

What if my package arrives damaged?
If your package was damaged during shipment, save the box and the merchandise and notify us immediately at info@skinfix.com. We will send you a shipping label to have it mailed back to us.

What is your return policy?
At Skinfix, we are committed to making products that are proven to work and we want you to be completely satisfied with your Skinfix purchase. If you are not totally satisfied with your purchase, please send an email to info@skinfix.com to begin the return process. Only items purchased on www.skinfix.com may be accepted for return or exchange by Skinfix. Skinfix products purchased from our website must be returned or exchanged for the same item within 30 days from the date of purchase, be in new or gently used condition, and be accompanied with a proof of purchase. Proof of purchase may include your name, email, order number, lot #, and photo evidence of any damages. Please Note: All returns and exchanges are subject to validation and approval at our discretion. Please read more about our return and exchange policy here.

The product I want is out of stock, will it be available again?
Occasionally, an item may be temporarily out of stock. However, we restock our products regularly and we recommend that you check back often to see when an item is back in stock. At this time, we do not have a backorder system. We apologize for any inconvenience.


PRODUCT

Do your products contain Petroleum Jelly or Petrolatum?
Skinfix formulates using USP grade petrolatum only in products where it is needed to support skin barrier repair. Petrolatum is an ideal barrier protectant because it is occlusive and non-irritating. It also allows for the slow release of active ingredients onto the skin barrier, which is why it is used in many prescription ointments. It was used in the original healing balm created over 100 years ago and has been proven to work for generations. We have tried alternative ingredients, and have not found anything as effective when tackling barrier repair. We use a type of petrolatum (USP Snow White) that is the cleanest form is purified to remove Polycyclic Aromatic Hydrocarbons (PAH's). Each batch of ingredients is certified to meet the PAH standards according to USA FDA codes 21 CFR 172.886, 21 CFR 178.3710, 21 CFR 178.3700 and 21 CFR 172.880.

Why have you changed the name of your products?
Clean beauty and transparency go hand in hand and our new names reflect the skin conditions we are treating and the type of ingredients we are using. For example our Healthy Skin Face Collection is now called our Barrier+ collection as it focuses on maintaining the health of the skin barrier. Here are our product name changes:

  • Calm & Repair Sleeping Mask = Redness Recovery+ Antioxidant Redness Treatment Overnight Mask
  • Calm & Rejuvenate Eye Cream = Redness Recovery+ Antioxidant Eye Treatment
  • 12hr Miracle Ointment = Remedy+ 911 Ointment
  • Brightening Eye Cream = Barrier+ Lipid-Boost 360 Eye
  • Moisture Boost Serum = Barrier+ Lipid-Boost Jelly
  • Hydrating Lotion = Barrier+ Lipid-Peptide Lotion
  • Nourishing Cream = Barrier+ Lipid-Peptide Cream
  • Eczema Balm = Eczema+ Targeted Body Balm
  • Eczema Sheer Face Ointment = Eczema+ Dermatitis Face Balm

Are your products natural?
We formulate with nature's pharmacy to treat skin conditions and problems. Many of our formulas are over 90% naturally derived. and we also indicate the % natural on most of our products.

Are your products vegan?
Many of our formulas are vegan and are indicated on individual product pages. Please note, we do use beeswax and honey in some formulas.

Do you test on animals?
Skinfix is a cruelty-free company and we proudly display PETA's Beauty Without Bunnies logo on our website and products. To display this logo, Skinfix has signed a statement of assurance verifying that we do not conduct, commission, run, or pay for any tests on animals for raw ingredients, formulations, or finished products anywhere in the world.

Do your products contain Paraffin?
Yes, some of our products do contain Paraffin that is clean and USP grade. Paraffin is a wax derived from Petrolatum that thickens the formula to a balm consistency better than beeswax alone. If you have any questions about the ingredients in a product, please check our detailed product pages or email info@skinfix.com.

Do your products contain Parabens?
All of our products are free from Parabens. If you have any questions about the ingredients in a product, please check our detailed product pages or email info@skinfix.com.

Do your products contain fragrance?
Yes, some of our products do contain natural fragrances which serve multiple purposes such as to reduce inflammation and to exfoliate. If you have any questions about the ingredients in a product, please check our detailed product pages or email info@skinfix.com.

Are your products Gluten Free?
We are happy to say that all of our products are gluten free and have been verified as such by an outside laboratory. While not all of them state "gluten free" on the packaging, you can be assured that they have all passed testing.

Are your products made in a Nut Free facility?
Unfortunately, our products are not made in a nut-free facility. Many of our product formulations contain sweet almond oil and shea butter.

Is your packaging recyclable?
Yes, all of our packaging and product components are recyclable.