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Skinfix is the first clean and clinically active skincare brand that is tested, recommended (and personally used), by unbiased dermatologists to promote optimal skin barrier health.

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SHIP To: visit Canadian website
  • visit Canadian website

Return & Exchange Policy

At Skinfix, we are committed to making products that are proven to work and we want you to be completely satisfied with your purchase. If you are not totally satisfied with your purchase, please send an email to info@skinfix.com to begin the return process.

Please Note: Only items purchased on www.skinfix.com may be accepted for a return or an exchange by Skinfix. If you purchased your Skinfix product(s) at one of our authorized retailers, QVC or Sephora, please contact them for assistance and return your items to the place of purchase.

  • Sephora Customer Service Line: 1-877-SEPHORA (1-877-737-4672) (U.S. or Canada)
  • QVC Customer Service Line: 1-877-490-1787

Skinfix products purchased from our website must be returned or exchanged within 30 days from the date of purchase, be in new or gently used condition, and be accompanied with a proof of purchase. Proof of purchase may include your order number, name, email, product lot # and photo evidence of any damages.

Please note: All returns and exchanges are subject to validation and approval at our discretion. Skinfix purchases can be easily returned by mail with our pre-paid shipping labels. We regret to inform you that the shipping costs associated with your order are not eligible for refunds.

Skinfix Inc. is not responsible for returned items lost during transit. To begin the return or exchange process please follow these steps: Contact us at info@skinfix.com (or call us at 1.866.927.2783) to let us know of your experience.

  • Please include your name and proof of purchase (Order #)
  • Print your FREE return label sent to you by us
  • Pack your returned/exchanged items safely in a secured package, attach your pre-paid shipping label and mail your items using the shipping company provided to you by us

Once your return is validated and approved, please allow 7-10 business days for your refund to be processed. For exchanges, we will confirm the tracking number and the date in which you should expect your new product(s).

GIFT RETURNS

If you would like to return a gift, we can provide a gift credit for the value of your return if the item was shipped directly to you. Please email us at info@skinfix.com to begin the process.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-10 business days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@skinfix.com.

SALE ITEMS

Only full-priced items may be refunded. Unfortunately, we do not issue refunds on discounted items.

SHIPPING AND DELIVERY

Skinfix offers free standard ground shipping on all orders over $50, excluding tax, and after promotional discounts are applied when shipping to destinations within the United States and Canada.

Please note: At this time, Skinfix will only ship to Canada and the United States. This website may contain products or references to products that are not available outside of the United States or Canada. Any such references do not imply that such products will be made available outside the United States or Canada. Please sign up for our newsletter to be notified about any distribution changes.

After an order is received by our warehouse, please allow 2-3 business days for processing. Once picked up from our warehouse.

SHIPPING METHODS

  • UPS Standard/Ground
  • UPS 2 Day Priority
  • UPS Expedited

Please contact us info@skinfix.com with any shipping concerns. If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will be refunded for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer service department at info@skinfix.com

MISSING OR DAMAGED PACKAGES

If your package was damaged during shipment, save the box and the merchandise and notify us immediately at info@skinfix.com. We will arrange for UPS to pick up and inspect the damaged package and the damaged items will be replaced. If the package is still not found, we will start a trace with UPS, and take the required follow-up steps. This process takes approximately 2-3 business days. You can help to expedite the process by contacting UPS at 1 (800) 742-5877, and providing your tracking number and other relevant information. We cannot replace packages until they have been confirmed missing.